Responsible Gaming

Dear PEI Ltd. customer,

Gambling can be a fantastic form of entertainment, however at PEI Ltd. we’re well aware that participation in any form of gambling can also lead to problems. It’s our aim to protect our customers through preventative and educational measures, by working closely with industry bodies and well known addiction research institutes. We want all our customers to feel well looked after, safe in the knowledge we’re doing everything we can to make sure you enjoy trouble-free gambling at PEI Ltd.

Edward Mifsud
General Manager

Protection of Children

Gambling whilst under the age of 18 is a criminal offence. PEI takes its responsibilities to prevent access by under 18s very seriously. Appropriate age verification checks are carried out across all our businesses. PEI does not allow anyone under 18 to play and uses strict measures to implement this policy. We also make sure that our advertising and sponsoring does not cater to minors. To ensure that no minors in your household are able to gamble on the internet, we recommend the following guidelines:

  • use child proof software that prohibits children and minors access to gaming sites.
  • do not to leave the computer unattended whilst you are logged in.
  • never give your credit card or bank account details to minors.
  • report minors under 18 (or anyone that does not have legal capacity and is under your jurisdiction) that have registered with us. In this case please contact immediately.

There are a number of other third part applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet:

Net Nanny filtering software protects children from inappropriate web content:

CYBERsitter filtering software allows parents to add their own sites to block:


Protection of Vulnerable People

For the majority, gambling is an interesting and varied form of recreational activity. While most people play for fun and within their financial limits, the pathological gambler is under constant pressure to gamble. This behaviour most often leads to financial and family problems.
To reduce your own personal risk, it is important to be aware of this potential danger and to take the following into consideration:

  • Gambling should be seen as a type of entertainment and not a way to earn money.
  • Set yourself time and money limits before you start.
  • Do not play if under the influence of alcohol or medication.
  • Do not play if you are in a depressed state of mind.
  • If you need a break from gambling, then use our self exclusion or cooling off option.


How players can help themselves

Deposit limits

As part of mybet's responsible gaming policy, you can set your own weekly deposit and stake limits to help protect you from spending more than you can afford. Under “My Account > Personal Limits” you can set your own personal limits for the maximum sums you want to deposit in your gaming account on a daily, weekly or monthly basis.
If you want to increase your limits, this can be done a minimum of 7 days after you make the request. Decreasing your limits can be done at any time with immediate effect. If you want to increase your limits having previously decreased them, this can only be done one month after you make the request. Please feel free to contact our customer service team should you have any questions or require further information on your deposit limits.


Account freeze

If you feel that you need some time out or may be developing a gambling problem you can choose to 'freeze' your mybet account. You have the possibility to activate the account freeze by using the provided functions in the self-limitation area of your account (My Account > Self-limitation). Your account freeze will become active immediately.
You may also request an account freeze by contacting our responsible gaming department via phone on +356 21 382 889 or email You have the opportunity two choose a account freeze that lasts 24 hours, one week, one month or a period requested by you up to a maximum of 6 weeks During this period, your gaming account will be deactivated and you will no longer be able to log in.



You also have the option to self-exclude yourself from your account. Such self-exclusion will by default last at least for 12 months. You may also request a self-exclusion for a longer period or permanently. The minimum self-exclusion period offered is of a duration of not less than 6 nor more than 12 months. Following to a self-exclusion your account will be blocked and any deposits remaining in your gaming account will be refunded. During the self-exclusion period you are neither able to reactivate your account nor to open-up a new account. At the end of the self-exclusion period, you may recommence gambling by contacting our customer care. Please note that your account will only be reopened after receiving your formal written request and the expiry of a seven days cooling-off-period after your formal request.
If you are interested in self-excluding yourself from your account, you can use the function provided for this purpose under "My Account > Self-limitation" or contact our customer service team on +356 21 382 889 or email

Should you decide to freeze your account or to exclude yourself we recommend that you seek additional support and advice from a recognised gambling addiction organisation mentioned at the bottom of this responsible gaming page. Additionally, you should make use of self-exclusion options offered by other gambling operator for all other gambling accounts you hold. We also strongly recommend that you “unlike” and / or “unfollow” yourself from any Facebook, Twitter or other social media accounts that are linked to mybet or other gambling operators. We would like to inform you that you have also the possibility to completely block your computer from accessing gambling internet sites by using a software. More information can be found under:




Additional mybet-Casino cooling off tools

Casino game session timers

To stop you losing track of time in our casino, we will remind you after an hour (or a shorter period specified by you) of the amount of time you have spent playing so far. The notification allows you to keep playing or leave the casino and not play any further games for the rest of the day.

mybet-Casino cooling off period

In addition to arranging a cooling off period or self exclusion for all mybet games, you may also apply for self exclusion from the mybet-Casino. In this instance, it is not possible to use the real money casino for the specified period (permanently or temporarily). If you would like to exclude yourself from the mybet-Casino, please use the function provided for this purpose in the Casino menu, or contact our customer service team on +356 21 382 889 or email


Help for family members

A pathological gambler causes a lot of stress and problems for family members. The following signs should be taken seriously and may indicate the start of gambling addiction:

  • Conflicts in the relationship
  • Conflicts at work
  • Isolation
  • Increasing debt

Family members who are affected by gambling addiction can find help with GamAnon (GAMblers ANONymous Family Groups). The GamAnon Family Groups are a world wide community of family members and friends of addicts.


Self Assessment

If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last money is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. We would expressly like to point out, that such a diagnosis can only be made by qualified specialists and the questions posed above only indicate that there may be a problem. If in doubt, please contact the nearest organisation to you to speak to them about this. Please see below for contact details.


Information and Help

Gambling can cause addiction and without professional help the need to play cannot be controlled. Once this occurs it is absolutely necessary to take the first step and seek help. At PEI Ltd. we ask you to contact us if you feel that you are gambling too much or are not in control of your gambling.
Call us on +356 21 382 889 or email We also advise you to seek help with an independent gambling addiction organisation who can help.

Gamblers Anonymous meeting information for different regions of Australia:
For more information visit the website or telephone: (02) 9564 157
The Gambling Impact Society (NSW) is a self-help organisation. Visit their website to find self help information, personal stories, help for families and information about support services near you.



- Anonyme Spieler, Spielsuchtgemeinschaft in Deutschland -

- GamCare, the official independent gaming care organisation in the UK -
- Gamblers Anonymous, a organisation working with gambling problems



Gamblers Anonymous is a group of people who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. Dublin (01) 8721133, Cork (087) 2859552.





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Oficina de Servicios Generales
Apartado de Correos numero 50
46.080 - Valencia - Spain
(+34) 677-788-304


- Kompetenzzentrum für Spielsuchtprävention in der Schweiz -

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