Data Protection

General Information

Your trust in the correct handling of your data is an important condition for the success of our online offers. Therefore, the protection of your personal data is very important to us! The collection, processing and use of your data is handled exclusively in accordance to current data protection regulations.

We have met the necessary technical and organizational measures, to ensure that the collection, processing and use of your data is handled exclusively in accordance to current data protection regulations internally as well by external service providers.

Below, we would like to further explain to you our fundamental principles for the collection, processing and use of your data.

Collection, processing and Data use

Personal data is information which can be used to ascertain your identity.

This includes information like your name, date of birth, address, telephone number or email address.

We collect personal data,

  • to inform us with regard to registration on our website: As a general rule this includes your name, date of birth, address, telephone number and e-mail address. The collection of this data takes place in order for the proper identification of the user, for communication with the user, and in adherence to child protection laws and regulations.
  • which are given by you for the use and billing of service fees. For example, account data and credit card data are needed depending on the deposit and withdraw options selected. as needed that would be given within the scope of an inquiry
  • With regard to the use of our online offers, we store the IP address of the web browser used and corresponding time of registration as well as the online method of payment used for service fees. This storage occurs in order to determine disturbances of our system and abuses of our online offers.

Application of Cookies

We use "Cookies", i.e. small text files, that are filed on your computer and that your internet browser stores. They can also be used to recall certain information in order to expedite navigation on a website. We use Cookies for making our online offers user-friendly, effective and safe. You have the possibility to prevent the storing of Cookies on your computer through adjusting the settings on your Internet browser. However, by doing so, the functional range of our offers may be limited.

Application of Data

We use your data

  • to process your order correctly and to settle accounts.
  • in alias and/or anonymous form in order for our online offers to meet your needs.
  • to communicate with you. This includes in particular that we provide help and support with the use of our services. Upon your request, we will inform you regularly about interesting advantageous offers (i.e., news about special offers, discount promotions).
  • for the fulfillment of legal liabilities, in particular in observation of compulsory obligations.
  • to handle your order as above mentioned, your personal data will be used by our departments customer care, payment services, system administration and marketing.

Transfer of Data

Your data is treated strictly confidential. A transmission of your personal data for marketing purposes to third parties is excluded. We are legally obliged to verify your personal data you have made during the registration process. For this purpose we can undertake a match with the database of the international commercial agency Ltd. However, in rare cases we can be legally obliged to the passing on of your data; for example in obedience to legal authorities. The passing on of your data occurs, on this occasion, only within the scope of a legal basis.

For the treatment of the communication with our customer service, data can be transferred to a service provider established in the United States.

We employ in rare cases subsidiary or affiliated companies for the supply of services on our account. These enterprises are obliged to the confidential and secure treatment of your data and may use your data only in this respect if it is necessary for the fulfillment of their task. The transmitted data are herby limited to only the necessary minimum.

Access, Amendments, Right of Cancellation

We endeavor to store your personal data correctly. You can see and change your data at any time (i.e. update, correct and/or complete). You can prohibit us any time to the use of your personal data in the future or ask for your data to be deleted. We will delete your data when it is no longer necessary or when you ask for your data to be deleted. Please note that data cannot be deleted when legal obligations still exist on our part or when the data is still needed by us for the settlement of services.

When you would like to access, change, or revoke your approval of your personal data, please get in contact with us at the following e-mail address:

Liability of Partner Sites

On our websites we refer to different partners who offer their Internet sites and services. These partner sites have as a general rule their own data protection statements. We claim no connection to their existing statements and we do not claim any responsibility or liability. We ask you to find out more about their valid data protection regulations in each case.

Data safety

We feel obliged to the security of your data. In order to prevent unauthorized access or disclosure, to guarantee the accuracy of data and to guarantee the entitled use of data, we have equipped the necessary technical and organizational procedures to protect and secure the data which we ask for online. Nevertheless we do take responsibility or liability for the disclosure of your data through data transfer and/or unjustified access by third parties on the basis of mistakes.

Questions and Suggestions

Should you have any questions or suggestions, please feel free to contact us at the following e-mail address:

Amendments to Data Protection Regulations

The rapid development of the Internet requires temporary adaptations of our data protection regulations. We reserve the right to change this data protection statement at any time in accordance to the valid data protection regulations. For the use of our online offers, the version of this data protection statement will always be retrievable at the time of your online visit. You will be informed at this point about any changes.

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